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General CX knowledge

Key definitions and concepts
Roles in CX teams
Communities and associations
CX technology

CX Measurement

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Shaping CX

CX Strategy
Customer journey
Customer-informed operating model
CX Design
CX Governance

Culture & Emotions

Customer-centric culture
Emotional intelligence
Employee experience
Behavioral economics

Our Content Verifiers

Insights summarized from 100+ sources. Approved by the world’s best experts.

Ian Golding

CEO and Founder

Customer Experience Consultancy

Eytan Hattem

Chief Customer Officer

Prodware

Sandra Thompson

Director

The Ei Evolution

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User Testimonials

Jérôme Morizot

CX Manager / Manager de l’Expérience

Prodware France

I used CXpanda cards whilst leading workshops and they are a very good way to energize the group: fun, simple, effective, very practical. What’s more, the participants keep the CX Panda cards and spread the word about CX after the workshops. They are a real tool in my facilitation method! #cxpandacards

Charlotte Bright

Experience Delivery Lead

McDonald’s Global Business Services

No matter where you are on your CX journey, CXpanda provides essential guidance to those driving customer centricity within their organisation. This engaging and colourful site offers simple and structured advice to deliver customer focussed change. I look forward to seeing how the resources build and I am confident that this will become must visit site for all CX professionals.

Ana Veljkovic

The Judge Club Executive

Awards International

CXPanda is an amazing discovery for me, a new database with fantastic resources that can provide you with guidance, knowledge and news in the CX sphere.

I look forward to seeing it grow, expand, and become an even better platform.