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General CX knowledge

  • Key definitions and concepts
  • Roles in CX teams
  • Regional CX

CX Measurement

  • NPS
  • CX Metrics
  • ROI

Shaping CX

  • CX Strategy
  • Customer journey
  • CX Program
  • Digital CX
  • CX Governance

Culture & Emotions

  • Customer-centric culture
  • Emotional intelligence
  • Employee experience
  • Behavioral economics

Our Content Verifiers

Insights summarized from 100+ sources. Approved by the world’s best experts.

Ian Golding

CEO and Founder

Customer Experience Consultancy

Eytan Hattem

Chief Customer Officer

Prodware

Sandra Thompson

Director

The Ei Evolution

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An innovative, modular Customer Experience Management Platform.

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Advice, resources and best practices for CX and CX professionals.

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CX Unraveled

CX Unraveled

Help to unravel Customer Experience in theory, tools and personal context.

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Unbossers

A collaborative peer-2-peer network for positive change in businesses.

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Nutun

The best Business Process Outsourcer in South Africa providing services in customer support, legal, analytics and administrative solutions.

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