CX knowledge on one platform
Case studies, definitions, article summaries, frameworks, and more.
Access content created and curated by top CX leaders.


Plug & Play

Browse by Topic

Find Solutions
Explore CX Topics
Step onto your continuous learning path. Excel in your career, make an impact.
General CX knowledge
- Key definitions and concepts
- Roles in CX teams
- Communities and associations
- CX technology
- Regional CX
CX Measurement
- Customer data analytics
- Net Promoter Score
- Voice of the process
- ROI
Shaping CX
- CX Strategy
- Customer journey
- CX Program
- Digital CX
- CX Governance
Culture & Emotions
- Customer-centric culture
- Emotional intelligence
- Employee experience
- Behavioral economics
Our Content Verifiers
Insights summarized from 100+ sources. Approved by the world’s best experts.

Ian Golding
CEO and Founder
Customer Experience Consultancy

Eytan Hattem
Chief Customer Officer
Prodware

Sandra Thompson
Director
The Ei Evolution
Why Join
Our mission is to empower CX professionals to drive change in their organisations, clients and beyond. Accessing your continuous CX growth journey is easy.
Explore premium and free subscription options.

Corporate & Team Plans
Take your team and stakeholders on the journey.
Corporate plans provide best value for teams wanting to create a tidal wave of customer centricity in their organisations. Available in English and Arabic!
Our Partners

Cemantica
An innovative, modular Customer Experience Management Platform.

MyCustomer
Advice, resources and best practices for CX and CX professionals.

CXNetwork
The world's leading community of Customer Experience professionals.

CX Unraveled
Help to unravel Customer Experience in theory, tools and personal context.

Unbossers
A collaborative peer-2-peer network for positive change in businesses.
User Testimonials
Starfish CX

McDonald’s Global Business Services

Awards International

Prodware France

Strategic Staffing Solutions
