CX in Africa

A common misconception is that Africa’s future economic growth depends solely on sectors such as oil and gas, but this is different.

Customer-facing industries are booming, thanks to a burgeoning middle class, youth population and mass urbanisation.

  • Current CX Landscape
  • Key Trends
  • Why is Africa an important CX region?
  • CX Leaders in Africa
  • Practical applications
  • Best practices
  • Challenges
  • Latest case studies
  • Innovations & future trends
  • New channels of communications
  • Data collection
  • Payment integrations

Content verified by

Eytan Hattem • Chief Customer officer, Prodware Group 

Content verified by

deBBie akwara • Founder & Group CEO, Niche Customer Experience Group

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