CX Metrics

CX Metrics

Customer Experience (CX) Metrics are the metrics or data that allow you to track, measure and take action with the quality of the customer experience you provide and its impact on your organization.

If chosen wisely, these metrics also indicate how CX impacts your organization.

  • Definitions
  • Why are CX Metrics important?
  • CX Metrics in Practice
  • List of CX Metrics
  • Best Practice in CX Measurement
  • Common mistakes in CX Measurement
  • Potential future trends in CX Metrics
  • New approaches to CX Measurements
  • Tools for customer behaviour analysis
  • Modern business priorities

Content verified by

Eytan Hattem • Chief Customer officer, Prodware Group 

Content verified by

Lee Kemp • VP of Customer Experience, Veritiv

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