Digital CX

Digital CX Transformation

Human-centred Digital CX (DX) transformation is a holistic approach that places the needs and preferences of customers at the forefront of digital customer experiences.

It focuses on creating seamless, personalized interactions that prioritize human emotions, values, and desires, ultimately delivering exceptional customer experiences in the virtual realm.

  • Definitions
  • DX key elements and framework
  • How to build DX strategy
  • DX technologies
  • How to build DX culture in organisations
  • Current trends
  • Digital transformation in top companies
  • Best practices
  • Common mistakes
  • DX Improvement Strategies
  • DX future trends
  • Hyper-personalization and AI in DX
  • How famous companies implement AI in their CX

Content verified by

Eytan Hattem • Chief Customer officer, Prodware Group 

Content verified by

Dr Olga Shvarova, BSc (hons), MSc, D.Phil (oxon) • Deeptech Innovation Expert / Jury Member for European Innovation Council Transition Grants

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