Table of Contents
NPS
Net Promoter Score (NPS) is a customer loyalty and satisfaction indicator measured by asking customers how likely they are to recommend your product or service to others on a scale of 0 to 10.
Aggregate NPS scores and an NPS system help businesses improve their products, services, relationships, and processes.
- Industry averages, global and country comparison
- Practical application
- Best practices
- Common mistakes
- NPS technology
- Examples of Big Companies with high NPS Scores
- Potential future trends NPS
- Potential NPS uses in the public sector context
- Stages of NPS integration with Customer Journey Maps
Content verified by
Eytan Hattem • Chief Customer officer, Prodware Group
Content verified by
Silvia Tenazinha • Senior Manager Commercial Banking and Wealth Management, Santander Argentina
