Table of Contents
ROI of CX
The return on investment (ROI) of Customer Experience (CX) initiatives measures the financial impact of CX interventions.
Essentially, it is a way of quantifying the value that a company gets from investing in activities that enhance customer experience.
Content verified by
Eytan Hattem • Chief Customer officer, Prodware Group
Contributor
Matthieu Bonelli • Founder & CX Specialist, CXMania
Contributor
Gabriela Ciupitu • Co-founder, Customer Experience Romania
Contributor
Matthieu Bonelli • Founder & CX Specialist, CXMania
Contributor
Laura Tengerdi • Head of CX - Managing Director, UniCredit
Content verified by
Eytan Hattem
Chief Customer officer
Prodware Group
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