CX Roles

CX roles are the various organizational positions and responsibilities that focus on enhancing and managing customers’ overall experience with the company’s products or services.

These roles are crucial in ensuring employee engagement with the customer agenda and insight and creating a customer-centric culture

  • Definitions
  • Key roles & responsibilities
  • Building & developing CX team
  • Why are CX Roles important?
  • Tips & Strategies for CX Teams
  • CX Roles and their Job Descriptions
  • Non CX Roles with Impact on CX
  • Cases
  • Best Practice
  • Common Mistakes
  • Future Trends
  • Ethical Practices
  • Multi-Channel and Omni-Channel Experiences

Content verified by

Eytan Hattem • Chief Customer officer, Prodware Group 

Content verified by

Jo van Riemsdijk • Director & Founder, CX Talent Ltd

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