Our Advisory Board & Content Verifiers

We partner with the world’s best experts.

Ian Golding

CEO and Founder

Customer Experience Consultancy

CXpanda Content Verifier

Ian Golding is a Certified Customer Experience Professional (CCXP) and a certified Lean Six Sigma Master Black Belt. In his corporate career spanning 17 years, he has worked with The Royal Bank of

Scotland, GE Commercial Finance, GE Reinsurance and Brake Brothers Foodservice. In his last permanent role as Head of Group Customer Experience, Ian developed and deployed the Customer Experience strategy for one of Europe’s largest online retailers – Shop Direct. Ian has published over 500 articles on the subject and delivered keynote speeches globally.

Ian also served on the inaugural Board of Directors of the Customer Experience Professionals Association (CXPA). Ian was the first person in the world to be authorized by the CXPA to teach the CCXP accreditation.

Eytan Hattem

Chief Customer Officer

Prodware

CXpanda Content Verifier & Customer Advisory Board Member

Eytan is an executive in Customer Experience, with international expertise in the Digital Transformation domain as a strategic consultant, thought-leader, engagement manager and

business developer.

Throughout his career Eytan gained experience in various technological fields (customer relationship management, cloud, mobile platforms, Big Data, AI, Business Analytics, IoT, and more) with Multi-disciplinary background (General Management, Business Development, Partner relationship, Delivery, Support…) and Led multinational teams in various sites implementing a results-driven culture with a strong leadership focus on people, strategy and business outcomes.

Sandra Thompson

Director

The Ei Evolution

CXpanda Content Verifier

Sandra Thompson is the first Goleman Emotional Intelligence Coach in the UK. She started out as a Customer Experience consultant in 2010 when she founded Exceed all Expectations,

a management consultancy focusing on improving customer and employee experience. Sandra rebranded as The Ei Evolution in Jan 2021 because she believes that the skill of emotional intelligence can transform the way businesses behave, improve the relationships between customer and employee and between colleagues too.

She is still working in the field of customer experience but the new brand enables Sandra to work more with schools – she believes that teaching young people how to become more emotionally intelligent could help them thrive.

Bérengère Roux

Founder & Digital Senior Consultant

Sparkle Digital Conseil

Customer Advisory Board Member

With over 18 years of experience in digital transformation strategy and implementation, I Bérengère help CEO’s, Marketing Directors, and Business Owners develop a digital plan that leads

to the sustainability and growth of their business.
She works to achieve key business objectives with the use of digital technology.

The areas of her expertise include: online sales development and lead generation, process and workflows optimization, resources allocation to high-value productive activities and many more.

Elena Rozanova

Customer Experience Lead

Lloyd’s Register

Customer Advisory Board Member

Elena is an experienced CX and marketing professional with combining care about employees with the focus on customers. Active member of international CX communities – speaker, 

trainer, writer.

Created and teaches a course on Customer experience for Residential Real Estate in 2021

Frances Chapireau

Founder, CX Consultant & Facilitator

Build CX

Customer Advisory Board Member

Frances is a independent consultant and facilitator specialist in Customer Experience (CX) and Voice of Customer (VoC) programs – B2B and B2C. She supports Customer Insight and 

Customer Experience teams who want to communicate, collaborate and drive change within their organisations more effectively. With a focus on cross-functional engagement and co-creation, Frances helps organisations unlock their potential to turn insights into action.

In particular, she can introduces them to the LEGO®️ SERIOUS PLAY®️ method. This is a thinking, communication and problem-solving technique which helps us construct a new understanding of old problems and create alignment within teams. It can be used for CX in a number of ways – building a common understanding of customer needs, aligning on a vision for serving those customers, redesigning the customer journey or creating guiding principles for customer-centric decision-making.

Dr. Ahmad Al Tarawneh

Senior Transformation Advisor
Dubai Police

CXpanda Content Verifier

Ahmad is a Top performing and award-winning Executive Transformation Consultant, Winner of “Digital Transformation Leader of the Year”, with an impressive background in

pioneering transformation projects to achieve Future Readiness, and digital dexterity, elevate organizational quality, enhance customer happiness, and drive employee satisfaction. Real-time decision maker, capitalizing on business knowledge to navigate multimillion projects and align change management strategy with organization benefits to be realized, interests, and broader market needs. Fluent in English and Arabic, communicating effectively across globally distributed Cross-Functional teams. Passionate about CX, DX, TX, metaverse, digital twins, Conversational AI, data analytics, process automation, future forecasting, AI, smart cities, mobility, environment, and blockchain.

Ahmad is a Certified Metaverse Expert, LSSBB, Scaled Agilist (SA), POPM, PRINCE 2 Practitioner & (and 23 other Professional Certs).

He also led Dubai Police CX team to win in 5 categories at International CX Awards (iCXA 22), including a Gold Award in Customer Centricity and CX Leader of the year.

Nick Van Langendonck

Business changemaker
for human organizations

CXpanda Content Verifier

Nick Van Langendonck is the driving force and inspirator behind Unbossers, a foundation for changemakers who promote the concept of the ‘corporate organization that does good’ and

achieves business success thanks to caring for people and society.

He is also a guest lecturer for the Antwerp Management School and the University of Antwerp, teaching the courses organization design and strategic management to MBA students and Commercial Engineers. Prior to this, he was a partner at Pebble Wave, an Investment fund and incubator for purpose-driven start-ups and scale-ups, and founded Hifluence, a training agency for 21st-century skills.

During his professional career, he helped found around 20 “unbossed” start-ups and scale-ups through co-founded private equity platforms. For the past decade, he also has guided the ‘reconstruction’ of several hierarchical corporations into a better alternative.

His special skills include employee empowerment, guiding executives, storytelling, leadership development, driving change, and management consulting.

Marcelo Nardini

General Director

WOW! Customer Experience

CXpanda Content Verifier

Senior Executive with more than 20 years of experience in multinational corporations, Marcelo has been the co-founder and General Manager at WOW! Customer Experience, a Customer Experience

consulting firm with a strong presence in LATAM. In this role he has led and managed more than 400 projects for more than 80 clients in Latin America.

He has solid knowledge and experience in business transformation, commercial processes, sales channel development, systems implementation, Change Management and Customer Centric strategy development, especially in the B2B industrial market. In addition, he has been a speaker at several face-to-face and online events.

Diane Magers

Founder and CEO
Experience Catalysts

CXpanda Content Verifier

Passionate experience transformation executive and change agent. Sherpa for new and developing experience-obsessed organizations.Thought leader and innovator for engaging associates,

Thought leader and innovator for engaging associates, customers, and partners.

Diane believes sustainable change requires embedding customer and experience capabilities into all parts of an organization. She is skilled in creating Experience Management business value and systematically changing organizations to align around experience and drive financial impact. She specializes in enabling brands with skills and competencies like design thinking, journey management, and value mapping to drive sustainable shifts in how organizations work to achieve results. Over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco, and Sodexho.

Diane is the Emeritus Chair and recent CEO for the Customer Experience Professionals Association, speaks and conducts workshops all over the world to help transform Experience Management strategy into action. Diane earned an MS in Clinical Psychology and an MBA. She is a Certified Customer Experience Professional (CCXP) and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score, CX Design, and Innovation LUMA certified. She is the founder and CEO of Experience Catalysts, an Experience Management advisory and consultancy firm.