What is the state of CX today?

Global organizations widely recognize and engage in discussions regarding the paramount importance of customer experience in today’s business landscape. However, despite this acknowledgment, many organizations face challenges by allocating insufficient time and resorting to ad hoc approaches.

To effectively operationalize CX as a enduring strategy, it is imperative to introduce measurable changes and maintain a sustained focus. This underscores the crucial role of practitioners in sharing their knowledge to facilitate effective implementation across diverse industries.

Over the last five years, Ian has developed and delivered Customer Experience training in the USA, Europe, the Gulf Region, Africa, India, and the Far East, benefiting over 5000 people across multiple industries.
Read more about Ian here

Over the last five years, Ian has developed and delivered Customer Experience training in the USA, Europe, the Gulf Region, Africa, India, and the Far East, benefiting over 5000 people across multiple industries. Read more about Ian here

Join a 2-day Customer Experience Masterclass led by Ian Golding.

Unlock the secrets of operationalizing customer experience in Ian’s masterclass and immerse yourself in a practical and interactive journey through his proven Customer Experience Management framework.

Access all Customer Centricity knowledge in one place.

Learn more about Ian Golding
CEO and Founder at CX Consultancy

Access all Customer Experience knowledge
in one base